Inside your company are people whose knowledge and expertise are vital to your firm's survival. They can quickly size up complex situations, recognize patterns that others don't see, and make wise, seemingly intuitive, decisions that lead to good results. What enables these individuals to produce such value is not simply IQ or talent, but deep smarts: a potent form of experience-based wisdom that drives both organizational competitiveness and personal success.
Dorothy Leonard
Build the Engine That Drives Your Organization
Identify which individuals possess deep smarts
Determine where "knowledge gaps" exist and how to fill them
Create an environment that encourages experience-based learning
Understand how beliefs and social influences can build or limit deep smarts
Guide coaches at all levels in effective knowledge transfer techniques
Assess development, retention, and succession strategies to protect deep smarts
Build personal deep smarts as you take your career to the next level
